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How can I notify my clients about past due payments?
How can I notify my clients about past due payments?
Updated over a week ago

We’re thrilled to introduce an exciting new feature designed to automate your client communications: dunning emails!

In this article, you will learn about:

To start, make sure you have the following:

How can I notify my clients about past-due payments?

You don’t need to! No more chasing down clients or manually following up on late payments—our automated system will take care of it for you.

Our latest feature, called dunning emails, is a series of email reminders triggered once your client’s payment is past due.

Here’s what this feature brings to the table:

  • Reduced Delinquent Accounts: Our automated past-due email reminders significantly reduce the number of delinquent accounts, ensuring a healthier cash flow for you.

  • Enhanced Commissions Retention: By prompting timely payments from clients, this feature helps you retain more of your hard-earned commissions.

  • Elimination of Manual Follow-Ups: Get rid of the hassle of personally chasing after clients with overdue payments—our system does it all for you.

How do dunning emails work?

Customers with subscriptions past their due date will receive a series of gentle reminders via email (also known as dunning emails), prompting them to make payments. If, unfortunately, the account remains delinquent for 10 days, it will be automatically closed.

For customers attempting to access delinquent accounts, they’ll now be efficiently directed to a payment screen, ensuring a seamless experience for all.

Please refer to the image below for a visual representation of a dunning email:

image (1).png

For further assistance, please contact our support team via https://support.creditheroscore.com/hc/en-us/requests/new or by phone at (888) 316-7758.

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